In response to the upgrade in Covid-19 level by the Government, our office is closed to visitors and are all our staff are working remotely from home.
We remain committed to serving you through these critical times. The best way to reach us during this period is via email: email@example.com
If you have a question, please have a read through our FAQs below, otherwise send us an email and we’ll respond as soon as possible.
We will continue to process renewals as normal.
Please allow for delays in receiving your renewal packs and renewal notices as postal services are prioritising health and medical-related deliveries during this period. To help speed up processing times, please send your renewal forms and child’s photo via email to firstname.lastname@example.org
Yes, we will continue to process claims through the period. Our usual processing times may be extended if claims are posted. Please only send claims online, either through the portal via your School Champion or via email to email@example.com
All applications are available online and we will continue to process applications through all Alert Levels.
The August grant review will be completed by the end of August and you will receive an update on your application by the 1st September. Our ability to supply digital devices, beds and other items will be dependent on the alert level and suppliers’ available stock.
Kiwi Kid Sponsorship funds can not currently be used for food and grocery items.
We fully understand the increased need for food relief at this critical time however, Kiwi Kid Sponsorship funding is for basic essentials such as clothing, bedding, shoes, school uniform, shoes, camp fees and extra-curricular opportunities, which will undoubtedly continue to be needed beyond this period especially as we go into the winter season.
Yes, our next grants round closes in August, and the following grant round closes in November. We will continue to review and approve grants during all Alert levels.
We are continuing to process all Warehouse purchase order requests but please allow some delays as postal services are prioritising essential deliveries.
The Warehouse purchase orders must be used in-store as they require the presentation of an ID. Warehouse Purchase orders can only be used in Alert Levels 1 and 2, as it requires going into a physical store. We understand the limitation is disappointing for many, but we are hoping it won’t be long until stores open and resume normal operations.