Variety is putting the health and safety of staff and their families, our supporters, tamariki and whanau as top priority, as we closely monitor the latest updates on the rapidly evolving COVID-19 situation.
In response to Government directive, we have shut down our office from end of Wednesday, 25 March, and now continue to work the usual hours remotely from home.
We remain committed to giving disadvantaged Kiwi kids the childhood they deserve through these critical times.
While we are contactable through phone and social media, the best way to reach us during this period is via email:
For families and schools: email@example.com
For sponsors and donors: firstname.lastname@example.org
We have prepared a list of questions you may have about the delivery of our services and programmes through the next few weeks. Feel free to send us an email if your question is not answered by any of the following.
We will continue to process renewals as normal.
Please allow for delays in receiving your renewal packs and renewal notices as postal services are prioritising health and medical-related deliveries during this period. To help speed up processing times, please send your renewal forms and child’s photo via email to email@example.com
Yes, we will continue to process claims through the period but our usual processing times may be extended, especially for claims that are sent through post and are lacking information.
Please only send claims online, either through the portal via your School Champion or via email to firstname.lastname@example.org. Sending them via post is discouraged at this point as postal services are prioritising health and medical-related deliveries.
Yes, we will continue to receive and process applications through the period but encourage you to apply and submit all applications and documents online.
If applications are submitted by post, they cannot be reviewed until after the shutdown period.
We are not due to assess all applications for digital devices until the next grants review scheduled in May.
While we fully understand the increased need for many families before then, our retail partners are also shut down so devices will not be readily available until the current Alert Level is downgraded.
Kiwi Kid Sponsorship funds can not currently be used for food and grocery items.
We fully understand the increased need for food relief at this critical time however, Kiwi Kid Sponsorship funding is for basic essentials such as clothing, bedding, shoes, school uniform, shoes, camp fees and extra-curricular opportunities, which will undoubtedly continue to be needed beyond this period especially as we go into the winter season.
Yes, our next grants round closes in May, but please submit applications online only so we are able to process them in time.
The Warehouse purchase orders were made to be used in-store and not online, as it requires the presentation of an ID to be able to use it. This means we will have to wait until physical stores open, which is expected to happen at Alert Level 2. We understand the limitation is disappointing for many, but we are hoping we do not have to wait long until stores open and resume normal operations. We sincerely appreciate your patience and we will continue to look at ways of improving our delivery to address similar issues moving forward.